Privacy Policy

Who we are

Crevello is a Canadian growth architecture firm serving businesses in Ontario and across Canada. Legal entity details, registered address, and business number are development placeholders pending confirmation.

Privacy contact

Privacy enquiries, access requests, corrections, and consent withdrawals can be sent to hello@crevello.ca. A named privacy contact will be published once confirmed.

Information we collect

• Contact details you submit (name, business email, phone, company, website)
• Business context you choose to share (city, province, industry, company size, growth challenge, desired outcome, referral source)
• Referral information submitted by a referrer
• Technical information such as IP address, device, browser, and pages viewed
• Cookie and analytics information, where consent has been given

How we collect it

• Directly from you through website forms and email
• Automatically through website logs and, with consent, analytics technologies
• From a referrer when a business is introduced to us

Purpose of collection and how we use information

• To respond to enquiries and assess whether we may be able to assist
• To prepare and deliver services under an engagement
• To operate, secure, and improve this website
• To send marketing communications only where separate, affirmative consent has been given

Disclosure and service providers

We do not sell personal information. We may disclose information to service providers who process it on our behalf, or where required by applicable law.

• Website hosting and infrastructure providers
• Customer relationship management (CRM) platforms used to record enquiries
• Analytics providers, where analytics consent is given
• Advertising technology providers, where marketing consent is given
• Email and communications providers

Cookies and similar technologies

Necessary cookies are used to operate the website. Analytics, marketing, and preference technologies are used only after consent, and consent choices can be updated at any time through Cookie Preferences.

Email and SMS

A form submission is not treated as permission for ongoing marketing. Where promotional messages are sent, they include sender identification, business contact information, and an unsubscribe mechanism.

Storage, safeguards, and retention

Personal information is stored with our service providers and protected using administrative, technical, and physical safeguards appropriate to its sensitivity. Information is retained only as long as necessary for the purposes described here or as required by law. Specific retention periods are a development placeholder pending confirmation.

Cross-border processing

Some service providers may store or process information outside Canada, in which case it may be subject to the laws of that jurisdiction. Specific processing locations will be listed once providers are confirmed.

Your choices: access, correction, deletion, and consent withdrawal

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where applicable law permits or requires it
• Withdraw consent to marketing communications or non-essential cookies at any time

Complaints

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

Updates to this policy

This policy may be updated as our practices or legal obligations change. The effective date and last updated date above will reflect the current version.